To recover your ThunderCore Hub, we strongly recommend you set up the passcode that in the setting of ThunderCore Hub. This will increase the chance of the wallet being recovered.
Submit a Recovery Request
If you have problems with single sign-on, please contact the SSO provider first. If you lose access to your ThunderCore Hub, please contact Support, providing the following:
- Any recent operations in the wallet (please briefly describe);
- SSO adopted of your ThunderCore Hub;
- Device information used to log in;
- The language used in wallet.
Other Wallet Related Issues
For other wallet related issues, you can check out our Help Center for further help. If there is still a problem, please contact Support and provide your wallet address along with details of the problem/error that you are experiencing.